Orders:
1. Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email along with order confirmation.
2. My tracking hasn’t updated. What should I do?
Carrier systems may take 24–48 hours to reflect updates. If delays persist, email us with your order number—we’ll investigate ASAP.
3. What if my package is lost or stolen?
Contact us within 14 days of the expected delivery date. We’ll file a claim with the carrier or reship your order (case by case).
4. Can I add items to an existing order?
Unfortunately, once an order is placed, we can’t add items. Place a new order, and we’ll combine shipping if possible (email us to request this).
5. Do you accept pre-orders or backorders?
Select products may offer pre-orders (clearly labeled on the product page). You’ll be charged when the item ships.
6. How do I apply a discount code?
Enter the code at checkout in the "Promo Code" box and click "Apply." If it doesn’t work, check the terms (e.g., minimum spend, expiry date) or contact us.
7. I didn’t receive an order confirmation email. What should I do?
First, check your spam/junk folder. If it’s not there, contact us with your full name and payment details—we’ll resend it and verify your order went through.
Shipping & Returns:
1. Do you offer free shipping?
Yes! Enjoy free standard shipping on orders over $800 in USA Promotions may exclude bulky/heavy items.
2. Can I change my shipping address after ordering?
Contact us immediately at [sales@shopbyrba.com] with your order number. We’ll update it if your order hasn’t shipped yet.
3. How long does shipping take?
Most orders ship within 1-2 business days. Delivery times vary by location:
Standard Shipping: 6-9 business days US.
Expedited Shipping: 3-4 business days (additional fee applies).
You’ll receive a tracking number as soon as your order ships.
4. What shipping carriers do you use?
We partner with reliable carriers like USPS, FedEx, and DHL for domestic and international deliveries. The carrier depends on your location and order size.
5. What if my package is lost or stolen?
Contact us within 14 days of the expected delivery date. We’ll file a claim with the carrier or reship your order (case by case).
6. Can I pick up my order in person?
Currently, we only offer online orders, but we’re exploring local pickup options soon!
Payment & Security:
1. Is my data safe with ShopByRBA?
Absolutely. We use SSL encryption and never store your payment details.
2. What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, and Google Pay. All transactions are encrypted for security.
3. How is your packaging eco-friendly?
We use 100% recyclable mailers and minimize plastic. Even our tape is biodegradable!